- hushtherapists@hotmail.com
- Sessions available nationwide by phone, flexible times.
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07367 282177
07367 282177
Last Updated on January 26, 2026
Hush Tell Us Ltd, a company headquartered in Glasgow (Scotland), owns and manages this website (hereinafter referred to as the “Website”).
The Website facilitates the provision of therapy Sessions by licensed service Providers, particularly therapists, who connect with users of the Website. Such therapy Sessions are provided exclusively by telephone, and not virtually. Hush Tell Us facilitates the provision of therapy Sessions by Providers that are bookable through the Website.
Hush Tell Us Ltd is committed to protecting the privacy and security of the Personal Data submitted by Clients on the Website. This Privacy Policy specifies how Personal Data provided on the Website is collected, gathered, stored and used. In addition, this Privacy Policy specifies the rights granted to Clients of the Website in connection with their Personal Data.
Any capitalized terms defined in this Privacy Policy shall have the meanings set forth below:
“Clients” shall refer to all users of the Website who participate in Sessions through a one-time purchase or pursuant to a subscription, and “Client” shall refer to any individual such user.
“GDPR” shall refer to the General Data Protection Regulation 2016/679 and any corresponding laws and regulations, such as the Data Protection Act 2018.
“Hush Tell Us” shall refer to Hush Tell Us Ltd.
“Non-Personal Data” shall refer to data that cannot personally identify an individual person. Non-Personal Data may include anonymous usage data, demographic information and preferences generated based on previous behavior.
“Personal Data” shall refer to information that personally identifies or relates to an individual person. Personal Data may also be referred to as personal information, sensitive data or personally identifiable information in data protection laws and regulations.
“Privacy Policy” shall refer to the latest version of this Privacy Policy and shall include updates, amendments and supplements made thereto from time to time.
“Providers” shall refer to all licensed therapists who offer and deliver Sessions to Clients through the Website.
“Sessions” shall refer to therapy sessions provided by Providers to Clients, which are delivered exclusively by telephone and booked through the Website.
“Terms and Conditions” shall refer to the Terms and Conditions published on the Website.
By accessing and using the Website, Clients agree to be bound by and subject to the present Privacy Policy. By providing Personal Data on the Website, Clients consent to Hush Tell Us’ collection, usage and disclosure of Personal Data in accordance with the terms of this Privacy Policy.
This Privacy Policy explains how Hush Tell Us handles and treats Personal Data gathered from the Website. This Privacy Policy shall apply only to the Website, and not to any third-party platforms.
This Privacy Policy has been prepared in accordance with the terms of the GDPR.
For reference purposes, the GDPR was enacted in April 2016, and came into effect in May 2018. The GDPR applies to residents of the European Union (EU) and the European Economic Area (EEA). The GDPR governs the collection, disclosure and transfer of Personal Data, and is intended to provide individuals with rights regarding the use, collection and handling of their Personal Data.
Hush Tell Us may collect both Non-Personal Data and Personal Data. Personal Data consists of information that can be used to personally identify Clients, such as their names, email addresses and phone numbers, without limitation.
Upon using, browsing, downloading or otherwise interacting with the Website, Clients understand that Hush Tell Us may collect Clients’ Personal Data and Non-Personal Data.
For reference and interpretation purposes, Hush Tell Us does process sensitive information. Hush Tell Us processes special category data related to Clients’ mental well-being. The legal basis for this is Article 9 (2) (h) of the GDPR.
Hush Tell Us shall collect Personal Data that Clients voluntarily provide on or in connection with the Website.
To book a Session through the Website, Clients shall be required to provide Personal Data, consisting of their names, phone numbers and emails to allow Hush Tell Us to communicate with them. To purchase the Session, Clients shall provide payment information, which is not collected by Hush Tell Us, and rather, by its third-party payment processor.
By submitting Personal Data on the Website, Clients (i) agree to the collection, use, and processing of their information in compliance with this Privacy Policy and the Terms and Conditions, and (ii) consent to the verification and storage of their Personal Data for (a) identity verification, (b) processing of purchases of Sessions or subscription, and (c) any other purposes outlined in the Website’s Terms and Conditions.
Hush Tell Us may obtain Non-Personal Data regarding Clients, such as the type of browser used, the device used, and the date and time at which Clients used the Website. This Non-Personal Data does not allow for the personal identification of Clients.
Clients acknowledge and agree that Hush Tell Us shall use Personal Data to fulfill the purpose for which it was collected. Hush Tell Us may use Personal Data to personalize Clients’ experience and improve the Website. Hush Tell Us’ use thereof shall be based on this Privacy Policy.
Hush Tell Us may use Personal Data to fulfil the purpose for which the Clients provided their Personal Data. As such, Hush Tell Us may use Clients’ Personal Data to respond to their questions and support requests.
Accordingly, Hush Tell Us may use Clients’ Personal Data to fulfil their requests. Furthermore, Hush Tell Us may use Clients’ Personal Data to communicate with them regarding the Website, any applicable updates, modifications and other matters in connection with the Website.
Hush Tell Us shall have the right to use Personal Data, particularly Clients’ email addresses, to send marketing materials and other promotional communications.
Hush Tell Us may use Personal Data for purposes of facilitating the provision of Sessions offered by Providers on the Website. As such, Personal Data may be used for purposes of registering and managing Sessions provided.
Personal Data may also be used for purposes of processing funds paid by Clients, communicating with Providers and ensuring the funds paid are received by the intended recipients.
Hush Tell Us’ use of Clients’ Personal Data shall be limited to the extent required by its legitimate business interests, and in accordance with the requirements set forth by applicable data privacy laws. Accordingly, Hush Tell Us may disclose Personal Data if required to do so by law. As such, Personal Data may be communicated by Hush Tell Us to comply with a binding court order, legal obligation or applicable legislation.
Further, Hush Tell Us may use Personal Data if Hush Tell Us finds that such Clients violated or attempted to violate any of Hush Tell Us’ policies in effect, including but not limited to the Terms and Conditions.
In compliance with applicable laws and regulations, Hush Tell Us shall not use Personal Data for purposes beyond those specified in this Privacy Policy, unless Clients provided their prior written consent or with advanced written notice.
Hush Tell Us may use Non-Personal Data to obtain analytical and statistical data intended to analyze performance data and statistics relating to Clients, the effectiveness of the Website, its features, the Services and other relevant data. Hush Tell Us may also use such Non-Personal Data to assist with optimizing the Website by understanding how Clients interact with the Website. Such data may be used to improve the Website’s offerings, understand Client behavior, and enhance the Client experience.
Hush Tell Us may share certain Personal Data with Providers solely for the purpose of scheduling and delivering Sessions. Upon booking a Session, Clients’ names, phone numbers, and email addresses may be shared with Providers for contact and coordination purposes.
Any notes created by Providers during or in connection with Sessions shall be stored exclusively by the Providers on secure devices and shall not be shared with Hush Tell Us. To protect Client confidentiality and comply with applicable laws, Providers aim to anonymize notes where possible using unique codes; however, Clients acknowledge that Providers may maintain identifiable information as necessary for clinical safety and record-keeping.
Furthermore, all Providers are subject to supervision by and remain in regular contact with Hush Tell Us.
Hush Tell Us does not sell Personal Data for marketing or advertising purposes. Hush Tell Us may share Personal Data with third-party service providers that perform services on its behalf in connection with the Website. Such service providers may collect, use, and disclose Personal Data solely to the extent necessary to perform the services assigned by Hush Tell Us and in accordance with applicable data protection laws.
The categories of third-party service providers with whom Hush Tell Us may share Personal Data include:
Hush Tell Us does not collect specific information regarding the therapy or reasons therefor as part of its standard processes. Nonetheless, Hush Tell Us reserves the right to use Personal Data provided at the time of the booking or payment to contact emergency or medical services where Hush Tell Us reasonably believes there is an immediate risk to Clients’ life or safety.
Hush Tell Us uses strict safeguarding measures to protect Personal Data against unauthorized access and disclosure. Hush Tell Us further implements measures to safeguard Personal Data from unauthorized disclosure, damages or other breaches. Moreover, security audits shall be conducted on a regular basis to ensure data safety.
Personal Data shall be stored in Hush Tell Us’ secure servers and secure third-party servers, namely Ionos. To safeguard Personal Data, the Website uses the following protections: Ionos Infrastructure and Perimeter Defense, Automated DDoS Mitigation and Traffic Filtering, Advanced Web Application Firewall (WAF), Proactive Malware Detection and Containment, and High-Security ISO 27001 Certified Data Centers.
While these safeguarding methods comply with industry best practices, these measures do not guarantee that Personal Data shall not be unlawfully accessed, disclosed, altered or destroyed. Clients understand however that the transmission of Personal Data over the Internet is never fully secure.
As data subjects, Clients shall benefit from rights granted by the GDPR.
Clients have the right to be informed of Hush Tell Us’ collection and use of their Personal Data. While this Privacy Policy describes how Hush Tell Us collects and uses Personal Data provided on the Website, Clients shall be permitted to request additional information or specific information regarding Hush Tell Us’ collection and use of their Personal Data.
Clients shall further benefit from the right to obtain information regarding Hush Tell Us’ processing of Personal Data as well as the categories of Affiliates with whom Personal Data were shared.
As data subjects subject to the GDPR, Clients have the right to obtain information regarding the transmission of their Personal Data outside of the European Union (EU). To exercise this right, Clients shall send Hush Tell Us a written request.
Any transmission of Personal Data by Hush Tell Us shall comply with the terms of the GDPR as well as those contained in this Privacy Policy.
Hush Tell Us shall verify that Personal Data submitted by Clients is correct and updated. If Clients believe that their Personal Data held by Hush Tell Us is erroneous, unusable or otherwise false, the affected Clients may request the rectification of their Personal Data.
If Clients determine that their Personal Data is incomplete, they may request that Hush Tell Us provide supplements to their Personal Data.
Clients have the right to request the deletion of their Personal Data from Hush Tell Us’ servers. Any such requests shall be sent to Hush Tell Us in writing, and shall include justification to support such request.
Hush Tell Us shall delete Personal Data from its servers if Hush Tell Us determines such data is prejudicial or unjustified. More specifically, Hush Tell Us shall delete Personal Data, further to a Client’s request, if any of the following conditions are met:
If the Client’s request to be forgotten is justified, Hush Tell Us shall delete the targeted Personal Data from its servers. Upon request, Hush Tell Us may provide a written confirmation of the deletion of the Personal Data.
Clients have the right to request that Hush Tell Us restrict the processing of their Personal Data. Any request to restrict processing shall be sent to Hush Tell Us in writing, and shall indicate the reasons justifying the request.
The following constitute valid reasons to restrict the processing of Personal Data:
If the request to restrict the processing of Personal Data is justified, Hush Tell Us shall take the necessary action to prevent the processing of Clients’ Personal Data.
Clients may request a copy of their Personal Data submitted via the Website in a structured, commonly used and machine-readable format. Personal Data saved in machine-readable format shall allow for the transfer of such data, or for storage purposes.
Clients may further request that Hush Tell Us to transfer their Personal Data to a legitimate controller if lawful. Any request to obtain Personal Data in machine-readable format shall be sent to Hush Tell Us by email.
Clients have the right to object to Hush Tell Us’ processing of their Personal Data. Hush Tell Us shall evaluate the request while considering Clients’ interests and rights as well as any compelling grounds for processing the Personal Data. If Hush Tell Us’ evaluation demonstrates that the Client’s interests and rights outweigh the reasons for Hush Tell Us’ processing of the Personal Data, Hush Tell Us shall cease processing the Personal Data.
Clients may also object to Hush Tell Us processing their Personal Data for specific purposes, such as marketing. In such cases, Hush Tell Us shall cease processing the Personal Data for the purpose requested by the Client.
If the processing of the Personal Data is required for reasons of public interest or by law, Hush Tell Us shall not be able to cease processing the Personal Data.
Clients may provide Hush Tell Us with a special consent allowing for the use of their Personal Data for specific purposes beyond those provided in this Privacy Policy. The consent granted to Hush Tell Us may relate to the collection, maintenance, storage, handling, usage and/or disclosure of the Personal Data. To grant such a consent, the Client must be legally capable of providing a valid consent.
A Client may revoke the consent provided to Hush Tell Us, at any time, by sending a written notice in accordance with the terms of this Privacy Policy.
To exercise any right granted under this Privacy Policy or by applicable laws, Clients shall send Hush Tell Us a written request by email to hushtherapists@hotmail.com. The request shall clearly identify the Client, allowing for the validation of the Client’s identity. Secondly, the request must include justification.
If the request is founded, Hush Tell Us shall promptly fulfill the Client’s request. Hush Tell Us may use Personal Data to confirm Clients’ identity and satisfy the request. Hush Tell Us may refuse to fulfill a request if it is unfounded or does not comply with the terms of this Privacy Policy.
If Clients believe that the processing of their Personal Data violates the GDPR, Clients shall have the right to file a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection matters.
For reference purposes, Hush Tell Us is registered with the ICO under number [x].
The Website is not intended for minors under the age of sixteen (16). Hush Tell Us does not accept Clients who are less than sixteen (16) years old. Hush Tell Us does not knowingly target minors or collect Personal Data from minors. If Clients have not reached the age of majority in their country of residence, they may only use the Website with the consent of their parent or legal guardian and while accompanied by their parent or legal guardian.
If Hush Tell Us learns that a minor under the age of sixteen (16) has provided Personal Data on the Website, Hush Tell Us shall delete the minor’s Personal Data as soon as reasonably possible. If Clients have reason to believe a minor provided Personal Data on the Website, they are required to notify Hush Tell Us by sending an email.
Hush Tell Us shall maintain and store Clients’ Personal Data for the duration required by Hush Tell Us to facilitate the provision of Sessions. Any Personal Data relating to therapy shall be retained for the duration required to comply with applicable laws, regulations and professional standards, which is currently set to seven (7) years following the end of the relationship between the Client and the Provider.
After this period, the Personal Data shall either be securely deleted or anonymized, in compliance with applicable laws and Hush Tell Us’ data retention policies.
Hush Tell Us may retain Clients’ Personal Data for a longer period to comply with legal and financial obligations. In addition, Hush Tell Us may hold Personal Data in Hush Tell Us’ servers for payment purposes until all funds owed have been paid or to resolve disputes.
Hush Tell Us may destroy or anonymize Personal Data after the retention period has terminated, subject to any legal requirements. If the destruction of Personal Data is required by applicable law, Hush Tell Us may, but is not obligated to, send a notice to affected Clients to notify them of the destruction, acknowledging however, in some cases, legal or regulatory obligations may prohibit such notifications.
Once Hush Tell Us has removed Clients’ Personal Data from its servers, Hush Tell Us may maintain Non-Personal Data in its servers, indefinitely, for analytical and statistical purposes.
This Privacy Policy shall apply solely to the Website and Personal and Non-Personal Data collected from the Website. This Privacy Policy shall not apply to third-party websites, applications, plug-ins or links. Any links or references to third-party sites on the Website are provided for educational purposes, or related to mental health.
Any Personal Data submitted via a third-party site shall be governed by the third-party site’s privacy policy, and not by this Privacy Policy. Hush Tell Us shall not be responsible for the use and collection of Clients’ Personal Data by third-party sites. Any submission of Personal Data to such third-party sites shall be at Clients’ risk.
Hush Tell Us may obtain Non-Personal Data through cookies or small text files, which may include an anonymous unique identifier. Cookies may be sent to Clients’ browsers from Hush Tell Us’ servers. Cookies are then stored on Clients’ computer hard drives or devices.
Cookies allow Hush Tell Us to collect Non-Personal Data about Clients, allowing for the safeguarding of Client preferences on an individual and aggregate basis.
Essential cookies help ensure the proper functioning of the Website and features thereon. Essential cookies allow Clients to access secure parts of the Website.
Analytical cookies collect information regarding use of the Website by Clients, the time spent by each Client on a webpage, the pages viewed and other information regarding the use of the Website. Analytical cookies are used to make the payment and Session bookings function optimally. Analytical cookies are secured through Google and Microsoft Clarity.
Hush Tell Us does not use advertising or tracking cookies for third-party marketing.
Clients may disable cookies by activating certain browser settings or adjusting cookie settings.
Clients may delete the cookies stored on their devices, which may result in the deletion of their preferences, thereby causing Clients to manually input the information. Certain parts of the Website may be unavailable or inaccessible if cookies are disabled. Moreover, the Website may not work properly if cookies are disabled.
Hush Tell Us may update this Privacy Policy, at any time, at its convenience or for compliance purposes if any laws or industry standards were to change. If Hush Tell Us were to update this Privacy Policy, the updated Privacy Policy shall be published on the Website.
Any updates to this Privacy Policy shall be effective as of the date specified in the header of the updated Privacy Policy. It is Clients’ responsibility to review this Privacy Policy periodically to ensure compliance with the latest version.
Continued use of the Website by Clients following the publication of the updated Privacy Policy signifies agreement with the updated Privacy Policy. If Clients do not agree with any updates made to this Privacy Policy, their sole recourse shall be to cease using the Website.
Nick Bradley, the Chief Executive Officer (CEO) of Hush Tell Us, remains personally available to ensure both Clients and Providers are supported. Any questions regarding Hush Tell Us’ values can be sent to Nick directly. Nick is also open to receiving suggestions as to the services offered on the Website. Nick oversees the Hush Tell Us email account.
If Clients have any questions regarding this Privacy Policy, or wish to withdraw a consent for the continued collection, use or disclosure of their Personal Data, Clients are invited to contact Hush Tell Us in writing.
Any requests in connection with the present Privacy Policy should be sent to Hush Tell Us by email.